PRACTICALITIES + PRIVACY

ON THIS PAGE:

  • SHIPPING

  • RETURNS

  • PAYMENT + ORDERING

  • PRIVACY + COOKIES

TO WHERE DOES MITCHELL AND PEACH SHIP?

MITCHELL AND PEACH DELIVERS WORLDWIDE (WITH THE EXCEPTION OF EAU DE PARFUM AND EAU DE TOILETTE, WHICH ARE UK ONLY).

ITEMS MUST BE SIGNED FOR ON DELIVERY. WE CANNOT DELIVER TO PO BOXES OR TO MILITARY BASES.

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

UK EXPRESS: £6
EUROPE: £12
WORLDWIDE: £16

INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS TAXES OR DELAYS WHILE GOING THROUGH CUSTOMS. THESE ARE BEYOND OUR CONTROL AND THE RECIPIENT OF THE ORDER WILL BE RESPONSIBLE FOR THESE CHARGES. WE ARE UNABLE TO DELIVER TO MILITARY BASES OR PO BOXES. ALL DELIVERIES REQUIRE A SIGNATURE.

RETURNS

IF THE GOODS YOU RECEIVE FROM OUR WEBSITE ARE FAULTY OR DAMAGED WE WILL OFFER A FULL REFUND OR EXCHANGE.

IN THE FIRST INSTANCE PLEASE EMAIL INFO@MITCHELLANDPEACH.COM WITH THE DETAILS.

ALL RETURNS SHOULD BE WRAPPED SECURELY IN THE SAME PACKAGING IN WHICH THE ITEMS WERE ORIGINALLY RECEIVED, WITH THE ORDER NUMBER DISPLAYED ON THE EXTERIOR.

PLEASE NOTE THAT OUR STOCKISTS ARE UNABLE TO ACCEPT RETURNS MADE FROM PURCHASES ON OUR WEBSITE.

OUR RETURN ADDRESS IS: RETURNS, MITCHELL AND PEACH, FOXBURY FARM, STONE STREET, KENT TN15 0LW, UK. WE RECOMMEND THAT RETURNS ARE MADE VIA TRACEABLE DELIVERY AND THAT PROOF OF POSTAGE IS OBTAINED.

WHERE A REFUND IS DUE, THIS WILL BE PROCESSED ONTO THE CREDIT OR DEBIT CARD WITH WHICH THE PURCHASE WAS MADE, WITHIN 2-5 WORKING DAYS FROM THE DATE THE RETURNED GOODS ARE RECEIVED. REFUNDS MAY TAKE 5-7 WORKING DAYS TO SHOW ON AN ACCOUNT, DEPENDING ON THE BANK.

DAMAGED ITEMS: THE DAMAGED PRODUCT WILL BE REPLACED WITH THE SAME ITEM OR, IF STOCKS ARE NO LONGER AVAILABLE, AN ALTERNATIVE PRODUCT WILL BE OFFERED. SHOULD A REPLACEMENT NOT BE REQUIRED WE WILL REFUND THE COST OF THE DAMAGED PRODUCTS. PLEASE NOTE THAT WE MAY REQUIRE PHOTOGRAPHIC EVIDENCE OF THE DAMAGE TO THE GOODS OR, IN MORE SEVERE CASES, WE MAY CHOOSE TO COLLECT THE DAMAGED PRODUCTS FROM YOU FOR INSPECTION.

FAULTY ITEMS: WHERE GOODS ARE BELIEVED TO BE FAULTY, PLEASE NOTIFY US BY EMAIL OF YOUR INTENTION TO RETURN THE GOODS. ALL GOODS BELIEVED TO BE FAULTY WILL BE REQUIRED FOR INSPECTION. PLEASE ALLOW AN INVESTIGATION TIME OF APPROXIMATELY 4 WEEKS AFTER RECEIPT OF YOUR ITEM.

HOW DO I CONTACT CUSTOMER SERVICES?

CALL 01732 810614 OR EMAIL FARM@MITCHELLANDPEACH.COM. OVERSEAS CALLERS SHOULD DIAL 00 44 1732 810614.

ELIGIBILITY


TO BE ELIGIBLE TO PURCHASE GOODS ON THIS WEBSITE AND TO LAWFULLY ENTER INTO AND FORM CONTRACTS ON THIS WEBSITE UNDER ENGLISH LAW YOU MUST:
A) BE AGED 18 OR OLDER; AND
B) REGISTER TO USE THE WEBSITE; AND
C) BE THE HOLDER OF A VALID DEBIT/CREDIT CARD.
YOU WARRANT THAT THE PERSONAL INFORMATION WHICH YOU ARE REQUIRED TO PROVIDE WHEN YOU REGISTER AS A CUSTOMER IS TRUE, ACCURATE AND CURRENT IN ALL RESPECTS.HOW DO I MAKE A PURCHASE?

WE HAVE TRIED TO MAKE OUR ONLINE STORE EASY TO NAVIGATE. THE SIMPLEST WAY TO BUY PRODUCTS ONLINE FROM MITCHELL AND PEACH IS TO:

- CLICK ON ‘COLLECTIONS’ FROM THE MAIN WEBSITE MENU.
- CHOOSE THE PRODUCT THAT INTERESTS YOU.
- ADD ITEMS TO YOUR SHOPPING BAG BY CLICKING ON THE ‘ADD TO BASKET’ BUTTON.
- REVIEW THE ITEMS YOU HAVE CHOSEN IN YOUR BASKET. TO DELETE AN ITEM FROM YOUR BASKET, CLICK ON THE 'REMOVE' BUTTON NEXT TO THE ITEM. TO CHANGE THE NUMBER OF ITEMS OF ANY TYPE ENTER THE DESIRED NUMBER IN THE ‘QUANTITY’ BOX AND CLICK ON 'UPDATE'.
- TO RESUME SHOPPING AFTER VIEWING YOUR BASKET, CLICK THE 'CONTINUE SHOPPING' BUTTON AT THE BOTTOM OF THE PAGE. (PLEASE BE AWARE THAT ITEMS CANNOT BE FINALLY ALLOCATED TO YOUR ORDER FROM STOCK UNTIL YOU HAVE COMPLETED YOUR CHECK-OUT).
- PROCEED TO CHECK-OUT AND FOLLOW THE INSTRUCTIONS TO FINALISE YOUR PURCHASES.

WHAT PAYMENT METHODS DOES MITCHELL AND PEACH ACCEPT?

WE ACCEPT VISA CREDIT, VISA DEBIT, VISA ELECTRON, MASTERCARD, MAESTRO, SOLO AND AMERICAN EXPRESS CARDS.

CAN I ORDER BY PHONE?

YES. CALL 01732 810614 TO ORDER (00 44 1732 810614 FOR OVERSEAS CALLERS). AT BUSY TIMES, YOU MAY BE ASKED TO LEAVE A MESSAGE AND WE’LL CALL YOU BACK AS SOON AS POSSIBLE TO TAKE YOUR ORDER.

HOW WILL I KNOW YOU RECEIVED MY ORDER?

AFTER YOU PLACE YOUR ORDER, YOU WILL RECEIVE AN EMAIL CONFIRMING THAT YOUR ORDER HAS BEEN RECEIVED. IF ITEMS ARE OUT OF STOCK YOU WILL RECEIVE A FURTHER EMAIL NOTIFYING YOU OF THE SITUATION. IF THIS OCCURS THE FULL COST OF THE PRODUCT IS RETURNED TO YOUR CREDIT CARD ACCOUNT.

HOW LONG DOES IT TAKE BEFORE MY ORDER IS DELIVERED?

WE ENDEAVOR TO DISPATCH ALL ORDERS WITHIN ONE WORKING DAY.

UK: YOUR DELIVERY WILL TYPICALLY ARRIVE IN 1-2 WORKING DAYS.

EUROPE: ITEMS USUALLY TAKE 3 - 6 WORKING DAYS.

WORLDWIDE: ITEMS USUALLY TAKE 4-8 WORKING DAYS.

ORDERS MAY BE SUBJECT TO CUSTOMS TAXES OR DELAYS WHILE GOING THROUGH CUSTOMS. THESE ARE BEYOND OUR CONTROL AND THE RECIPIENT OF THE ORDER WILL BE RESPONSIBLE FOR THESE CHARGES.

P.O. BOXES DUE TO SHIPPING AND SECURITY RESTRICTIONS MITCHELL AND PEACH REQUIRES A DELIVERY ADDRESS WHERE OUR DELIVERY SERVICE CAN GET A SIGNATURE UPON DELIVERY OF YOUR SHIPMENT. THEREFORE POST OFFICE BOXES ARE NOT VALID DELIVERY ADDRESSES.

DOES MITCHELL AND PEACH SHIP TO MULTIPLE ADDRESSES?

DURING THE CHECKOUT PROCESS, YOU WILL BE ASKED TO SELECT THE SHIPPING ADDRESS FOR YOUR ORDER. AT THIS TIME, YOU CAN SHIP YOUR ONLINE ORDER TO ONLY ONE LOCATION. WE REALISE THAT YOUR ORDER MAY INCLUDE GIFTS THAT REQUIRE SHIPPING TO SEVERAL DIFFERENT LOCATIONS. TO DO THIS YOU WILL BE REQUIRED TO PLACE SEPARATE ORDERS FOR EACH ADDRESS YOU WISH TO SHIP TO.

HOW ARE DUTIES AND TAXES CALCULATED?

FOR ORDERS DELIVERED WITHIN THE EUROPEAN UNION, THE PRICES SHOWN ARE INCLUSIVE OF VAT (VALUE ADDED TAX) AT THE CURRENT UK RATE. THE VAT AMOUNT WILL BE CLEARLY ITEMISED ON YOUR INVOICE.

ORDERS DELIVERED OUTSIDE THE EUROPEAN UNION WILL NOT BE SUBJECT TO VAT AND THE AMOUNT PAYABLE WILL BE ADJUSTED ACCORDINGLY.

IN SOME CASES DELIVERY MAY BE SUBJECT TO LOCAL IMPORT DUTIES, WHICH ARE THE RESPONSIBILITY OF THE RECIPIENT.

IS MY PURCHASE INSURED?

MITCHELL AND PEACH HAS ARRANGED LIMITED INSURANCE AGAINST THEFT AND ACCIDENTAL DAMAGE ON MERCHANDISE IN TRANSIT FROM OUR DISTRIBUTION CENTRE TO THE DELIVERY ADDRESS. HOWEVER THIS INSURANCE IS UNLIKELY TO COVER THE FULL REPLACEMENT COST OF THE GOODS AND CUSTOMERS SHOULD ENSURE THAT PURCHASES ARE COVERED BY THE CREDIT CARD PROVIDER.

COPYRIGHT AND MONITORING

NO EXTRACTION OF DATA OR OTHER INFORMATION FROM THE MITCHELL AND PEACH SITE IS PERMITTED.

JURISDICTION

THESE TERMS AND CONDITIONS AND YOUR USE OF OUR WEBSITE ARE GOVERNED BY ENGLISH LAW AND YOU SUBMIT TO THE NON-EXCLUSIVE JURISDICTION OF THE ENGLISH COURT.

CAUSES BEYOND CONTROL

NEITHER YOU NOR MITCHELL AND PEACH WILL BE HELD LIABLE FOR ANY FAILURE TO PERFORM ANY OBLIGATION TO THE OTHER DUE TO CAUSES BEYOND YOUR OR MITCHELL AND PEACH’S RESPECTIVE REASONABLE CONTROL.

FAULTY OR DAMAGED GOODS

IF THE GOODS YOU RECEIVE FROM OUR WEBSITE ARE FAULTY OR DAMAGED WE WILL OFFER A FULL REFUND OR EXCHANGE. IN THE FIRST INSTANCE PLEASE EMAIL INFO@MITCHELLANDPEACH.COM WITH THE DETAILS.

DAMAGED ITEMS: THE DAMAGED PRODUCT WILL BE REPLACED WITH THE SAME ITEM OR, IF STOCKS ARE NO LONGER AVAILABLE, AN ALTERNATIVE PRODUCT WILL BE OFFERED. SHOULD A REPLACEMENT NOT BE REQUIRED WE WILL REFUND THE COST OF THE DAMAGED PRODUCTS. PLEASE NOTE THAT WE MAY REQUIRE PHOTOGRAPHIC EVIDENCE OF THE DAMAGE TO THE GOODS OR, IN MORE SEVERE CASES, WE MAY CHOOSE TO COLLECT THE DAMAGED PRODUCTS FROM YOU FOR INSPECTION.

FAULTY ITEMS: WHERE GOODS ARE BELIEVED TO BE FAULTY, PLEASE NOTIFY US BY EMAIL OF YOUR INTENTION TO RETURN THE GOODS. ALL GOODS BELIEVED TO BE FAULTY WILL BE REQUIRED FOR INSPECTION. PLEASE ALLOW AN INVESTIGATION TIME OF APPROXIMATELY 4 WEEKS AFTER RECEIPT OF YOUR ITEM.

RETURNS PROCEDURE: ALL RETURNS SHOULD BE WRAPPED SECURELY IN THE SAME PACKAGING IN WHICH THE ITEMS WERE ORIGINALLY RECEIVED, WITH THE ORDER NUMBER DISPLAYED ON THE EXTERIOR. PLEASE NOTE THAT OUR STOCKISTS ARE UNABLE TO ACCEPT RETURNS MADE FROM PURCHASES ON OUR WEBSITE. OUR RETURN ADDRESS IS: RETURNS, MITCHELL AND PEACH, FOXBURY FARM, STONE STREET, KENT TN15 0LW, UK. WE RECOMMEND THAT RETURNS ARE MADE VIA TRACEABLE DELIVERY AND THAT PROOF OF POSTAGE IS OBTAINED.

WHERE A REFUND IS DUE, THIS WILL BE PROCESSED ONTO THE CREDIT OR DEBIT CARD WITH WHICH THE PURCHASE WAS MADE, WITHIN 2-5 WORKING DAYS FROM THE DATE THE RETURNED GOODS ARE RECEIVED. REFUNDS MAY TAKE 5-7 WORKING DAYS TO SHOW ON AN ACCOUNT, DEPENDING ON THE BANK.

HOW ARE EXCHANGE RATES CALCULATED?

PURCHASES ON OUR SITE ARE MADE IN BRITISH POUNDS (£). THE EXCHANGE RATE FOR PURCHASES MADE WITH CREDIT OR DEBIT CARDS FROM BANKS OUTSIDE THE UK WILL BE CALCULATED AUTOMATICALLY IN REAL-TIME. YOUR ACCOUNT WILL BE DEBITED IN YOUR LOCAL CURRENCY ACCORDINGLY.

 PRIVACY

MITCHELL AND PEACH CONSIDERS THAT THE INFORMATION YOU SHARE WITH THE COMPANY IS PRIVATE AND CONFIDENTIAL.

AT NO POINT WILL WE SHARE, RENT OR SELL YOUR PERSONAL INFORMATION WITHOUT YOUR CONSENT.

IN ORDER TO REGISTER AS A USER AT WWW.MITCHELLANDPEACH.COM, WE WILL NEED TO KNOW YOUR NAME AND EMAIL ADDRESS.

IN ORDER TO PROCESS CREDIT CARD ORDERS ONLINE, WE WILL ALSO NEED INFORMATION INCLUDING YOUR BILLING ADDRESS, SHIPPING ADDRESS, TELEPHONE NUMBER, CREDIT CARD NUMBER AND EXPIRATION DATE.

WE WILL USE YOUR BILLING AND CREDIT CARD INFORMATION TO PROCESS YOUR ORDER AND INFORM YOU OF ITS DELIVERY.

MITCHELL AND PEACH DOES NOT KEEP YOUR CREDIT CARD DETAILS ON ITS WEBSITE, AND THESE DETAILS ARE THEREFORE PROTECTED FROM ANY BREACH OF SECURITY AT THE MITCHELL AND PEACH WEBSITE.

WE MAY ALSO USE INFORMATION WE COLLECT TO INFORM YOU OF NEW GOODS AND SERVICES VIA EMAILS. IF YOU WISH TO STOP RECEIVING THESE EMAIL AT ANY TIME PLEASE SEND AN EMAIL TO UNSUBSCRIBE@MITCHELLANDPEACH.COM

WHAT IS A COOKIE AND WHAT IS ITS PURPOSE?

A COOKIE IS A FILE THAT IS SENT TO THE BROWSER AND SAVED ON YOUR DEVICE WHEN YOU VISIT A WEBSITE SUCH AS WWW.MITCHELLANDPEACH.COM (“THE WEBSITE”).

COOKIES ALLOW THE SITE TO FUNCTION EFFICIENTLY AND IMPROVE ITS SERVICES, IN ADDITION TO PROVIDING INFORMATION TO THE SITE OWNER FOR STATISTICAL OR MARKETING PURPOSES, PRIMARILY TO PERSONALISE YOUR NAVIGATION EXPERIENCE BY REMEMBERING YOUR PREFERENCES (FOR EXAMPLE, REMEMBERING THE LANGUAGE AND CURRENCY YOU SET, IN ORDER TO RECOGNISE YOU AT THE NEXT VISIT, ETC.)

WHICH COOKIES DO WE USE AND FOR WHAT PURPOSES?

OUR WEBSITE USES VARIOUS TYPES OF COOKIES AND SIMILAR TECHNOLOGIES, EACH OF WHICH HAS A SPECIFIC FUNCTION:

NAVIGATION COOKIE

FROM THE FIRST ACCESS THESE COOKIES ALLOW THE WEBSITE TO FUNCTION CORRECTLY AND ALLOW YOU TO VIEW CONTENT ON YOUR DEVICE BY RECOGNISING THE LANGUAGE AND MARKET OF THE COUNTRY FROM WHICH YOU’VE CHOSEN TO CONNECT. IF YOU ARE A REGISTERED USER, THEY WILL ALLOW YOU TO BE RECOGNISED AND TO ACCESS THE SERVICES OFFERED FROM THE DEDICATED AREAS. NAVIGATION COOKIES ARE TECHNICAL COOKIES AND ARE NEEDED FOR THE FUNCTIONING OF THE WEBSITE.

FUNCTIONAL COOKIES

THESE COOKIES ALLOW, BASED ON YOUR EXPRESS REQUEST, FOR YOU TO BE RECOGNISED WHEN YOU SUBSEQUENTLY ACCESS THE WEBSITE, SO THAT YOU DO NOT HAVE TO ENTER YOUR INFORMATION EACH TIME (FOR EXAMPLE: “REMEMBER ME”). IF YOU HAVE ADDED ITEMS INTO YOUR SHOPPING BAG AND CLOSED THE SESSION WITHOUT COMPLETING THE PURCHASE AND WITHOUT ELIMINATING THOSE ITEMS, THESE COOKIES ALLOW YOU TO CONTINUE THE SHOPPING EXPERIENCE THE NEXT TIME YOU ACCESS THE WEBSITE (WITHIN A LIMITED PERIOD,) FINDING THE SAME ARTICLES THAT WERE SELECTED. FUNCTIONAL COOKIES ARE NOT ESSENTIAL TO THE FUNCTIONING OF THE WEBSITE, BUT RATHER IMPROVE NAVIGATION QUALITY AND EXPERIENCE.

ANALYTICAL COOKIES

THESE COOKIES ARE USED TO PREPARE STATISTICAL ANALYSES ON THE NAVIGATION METHODS OF OUR WEBSITE’S USERS. WE TREAT THE RESULTS OF THESE ANALYSES ANONYMOUSLY AND EXCLUSIVELY FOR STATISTICAL PURPOSES ONLY IF THE SERVICE PROVIDER USES THE COOKIES TO CONNECT TO THE BROWSER USED OR OTHER DEVICES USED TO NAVIGATE ON THE WEBSITE. THE WEBSITE USES CERTAIN THIRD-PARTY SERVICES WHICH, ENTIRELY INDEPENDENTLY, INSTALL THEIR OWN COOKIES.

OUR OWN AND THIRD-PARTY MARKETING AND PROFILING COOKIES

THESE COOKIES ARE AIMED AT CREATING USER-RELATED PROFILES TO SEND COMMERCIAL MESSAGES THAT MEET THE PREFERENCES SHOWN DURING THE VISIT, OR TO IMPROVE YOUR NAVIGATION EXPERIENCE: WHILE YOU NAVIGATE ON OUR WEBSITE, THESE COOKIES ARE USEFUL FOR SHOWING YOU PRODUCTS OF INTEREST TO YOU OR WHICH ARE SIMILAR TO THOSE YOU HAVE VIEWED. THIRD PARTY COOKIES ARE THOSE THAT HAVE BEEN SENT BY OUR TRUSTED THIRD-PARTY COMPANIES. THESE COOKIES ALLOW YOU TO BE PROVIDED WITH OUR COMMERCIAL OFFERING ON OTHER AFFILIATED WEBSITES (RETARGETING). WITH THIRD PARTY COOKIES WE DO NOT HAVE CONTROL OF THE INFORMATION PROVIDED BY THE COOKIE AND WE DO NOT HAVE ACCESS TO THIS DATA. THIS INFORMATION IS ENTIRELY CONTROLLED BY THIRD PARTY COOKIES AS DESCRIBED IN THE RESPECTIVE PRIVACY POLICY.

SOCIAL NETWORK COOKIES

THESE COOKIES ARE NECESSARY TO ALLOW YOUR SOCIAL ACCOUNT TO INTERACT WITH OUR WEBSITE. FOR EXAMPLE, THEY ARE USED TO EXPRESS YOUR APPRECIATION AND TO SHARE IT WITH YOUR SOCIAL NETWORKING FRIENDS. THE SOCIAL NETWORK COOKIES ARE NOT NEEDED FOR NAVIGATION.


HOW CAN I DISABLE COOKIES AND MANAGE MY PREFERENCES?
THE MAJORITY OF BROWSERS ARE CONFIGURED TO ACCEPT, CONTROL OR POTENTIALLY DISABLE COOKIES THROUGH THE SETTINGS. DISABLING NAVIGATION OR FUNCTIONAL COOKIES MAY AFFECT THE FUNCTIONING OF THE WEBSITE AND/OR LIMIT THE SERVICE WE OFFER.

BELOW IS THE PROCEDURE TO FOLLOW TO MANAGE COOKIES FROM THE FOLLOWING BROWSERS:


IE: HTTP://WINDOWS.MICROSOFT.COM/IT-IT/WINDOWS7/BLOCK-ENABLE-OR-ALLOW-COOKIES
SAFARI: HTTP://SUPPORT.APPLE.COM/KB/PH19255
CHROME: HTTPS://SUPPORT.GOOGLE.COM/CHROME/ANSWER/95647?HL=IT-IT&HLRM=FR&HLRM=EN
FIREFOX: HTTP://SUPPORT.MOZILLA.ORG/IT-IT/KB/ENABLE-AND-DISABLE-COOKIES-WEBSITE-PREFERENCES

FOR MORE INFORMATION ON COOKIES AND TO MANAGE YOUR PREFERENCES FOR THIRD PARTY PROFILING COOKIES, PLEASE GO TO HTTP://WWW.YOURONLINECHOICES.COM.

TO DISABLE ANALYTICAL COOKIES AND PREVENT GOOGLE ANALYTICS FROM COLLECTING DATA ON YOUR NAVIGATION, YOU CAN DOWNLOAD THE ADD-ON FROM YOUR BROWSER TO DEACTIVATE GOOGLE ANALYTICS: HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT.